Politique de remboursement

Refund Policy

Thank you for your purchase. We strive to provide high-quality products and services, and your satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds
Refunds may be requested within 7** days** from the date of purchase. To be eligible for a refund, the item must be unused, in its original condition, and returned in the original packaging, along with proof of purchase.

2. Non-Refundable Items
Certain items are non-refundable, including:

• Digital products or downloadable content

• Gift cards

• Personalized or custom-made items

• Items purchased on clearance or final sale (unless defective)

3. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 3 days of delivery. We may request photos or additional information before approving a refund or replacement.

4. Refund Process
To request a refund, please contact us at ivideofy@gmail.com with your order details. Once your request is approved, you will receive instructions on how to return the item (if applicable).

5. Refund Method
Approved refunds will be processed to the original payment method within 5-7** business days** after we receive and inspect the returned item. Processing times may vary depending on your payment provider.

6. Shipping Costs
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item). Customers are responsible for return shipping costs unless otherwise stated.

7. Late or Missing Refunds
If you have not received your refund within the expected time, please check with your bank or payment provider first. If the issue persists, contact us for assistance.

8. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice.

If you have any questions about this policy, please contact us at ivideofy@gmail.com.